FAQ

If I would like to visit Medeor 24×7 Hospital, what are the procedures followed?

You should revise the Front Desk in the outpatient or emergency department where they are going to record your data and open a medical file for you after showing them your insurance card and identity. Following registration you will be asked to pay the value of consultation if you are a cash patient or the deductible, if any, as instructed by the insurance company. Patients who have appointments with their physicians are having always the priority and patients without appointments have to wait for their turn.

How could I Fix an appointment with Doctors?

Patients are given an appointment either directly or by referred from another health care facility provided the specialty is available in the hospital. All Outpatients are expected to take their follow up appointment confirmation slip from the appointment before leaving the hospital.

What are the patient's rights?

  • To be informed (Patient + Families) about the care and services of the healthcare organization and how to access those services.
  • To be informed of an alternative source of care and services if care and services are not available at the facility.
  • To have considerate and respectful care consistent with your personal values and beliefs and to have access to spiritual and religious support.
  • To have care that is respectful of privacy.
  • To have valuables and personal belongings safeguarded during an emergency situation according to the safety and security policy.
  • To be protected from any types of assault while a patient.
  • To receive appropriate protection and service if you are a vulnerable child, disabled individual, and/or elderly.
  • To have all your information kept confidential and protected from loss or misuse.
  • You are entitled to information on your medical condition, conveyed in a way you can understand. This information shall include, except in emergencies and where applicable
  • Treatment options (including surgery process)
  • Known outcome
  • Known risks of treatment
  • Known risks and consequences of non-treatment
  • Estimated hospital bill
  • Plan for your continuous care after discharge
  • The names of the healthcare professionals responsible for your treatment
  • To refuse or discontinue treatment against the doctor’s advice, to the extent permitted by law, you may do so after signing a form to request discharge against medical advice who has explained the consequences of such decision.
  • To have adequate assessment and management of pain.
  • To be informed complaint process, conflicts and difference of opinions about patient care and your right to participate in these processes related to concerns about your treatment.
  • To give general consent for treatment and have the general scope and limits of this consent fully explained.

What about the patient's responsibilities?

  • Provide complete information on your medical history (including allergies and medicines you are taking), and other relevant details to enable us to help you.
  • Comply with the treatment plan given to you by our healthcare professionals;
  • Inform your healthcare professionals when you encounter problems that prevent you from complying with the treatment plans;
  • inform us of changes in your medical condition
  • Be responsible in meeting the required fees and charges for the medical services provided to you;
  • Treat all staff and other patients and visitors with due respect and courtesy
  • Comply with the hospital’s regulations such as the policy on visiting hours and smoking.
  • Ask questions when you do not understand any instruction,
  • To bring your medical insurance card with you every time you attend the Health Care Facility

How are you preserving the patient confidentiality?

  • Medeor 24×7 Hospital takes patient confidentiality very seriously and has several measures in place to protect the individual’s right to privacy.
  • Staff are not allowed to share patient information with others unless it is necessary for the performance of work duties (i.e., to provide patient care).
  • Information can only be released to persons outside of Medeor 24 X 7 Hospital with the consent of the patient (or the patient’s legal representative).
  • Patients’ hospital charts are kept at all times in a secure location so that access by unauthorized persons can be prevented.
  • When patients have concerns around the issue of   confidentiality, they are asked to bring them to our attention   by discussing them with the nursing staff or with the physician providing care.

I have a child who needs to be hospitalized, please advise me?

Your child’s safety and well-being are of the utmost importance to us.  We hope that the following information will help you to prepare your child for their hospital admission with the minimum of anxiety.

Discussing your child’s visit to hospital, answering questions openly and honestly (according to his or her age) will help to alleviate fears and anxieties.  Role play with the child’s favorite toy can be an effective method of preparation.

What to bring with me if my child is staying in the hospital?

What to bring to the Day Care Unit

3 years and under :

  • Disposable nappies/nappy bags
  • Baby wipes
  • Barrier cream
  • Pajamas
  • Soother/comforter
  • Formula (if used)
  • Bottles

3 years and over:

  • Pajamas/dressing gown
  • Slippers
  • Change of underwear
  • Favorite toy/game

Parents must take responsibility for their children’s belongings as Medeor 24×7 Hospital cannot accept liability for any loss of items.

Do you have a patient satisfaction survey?

Shortly after your discharge from the hospital, you may receive a patient feedback form asking for feedback about your experience. We encourage you to tell us how we are doing by taking a few minutes to complete the survey and returning it to the nurse station or main reception.

Your rating and comments will help us to not only meet your needs, but to continually strive to exceed your expectations.

We hope that, based on your experience, you will continue to choose Medeor 24×7 Hospital for your health care.

What will I need to be hospitalized?

Please have the following items with you:

  • Your health insurance card
  • Referral forms (if required)
  • Medical records, X-ray films or prior test results
  • (if your physician has requested them)
  • written letter of authorization from your insurance company

(if you are covered by workers’ compensation)

You will be given an identification bracelet with your name and your patient ID number.  Please confirm that the information is correct. Do not take the bracelet off until you have been discharged from the hospital. If the bracelet comes off for any reason, notify your nurse and ask for a new one.

What about my personnel valuable stuff?

We encourage you to bring only essential items to the hospital, such as sleepwear and toiletries. Leave large sums of money, keys, jewelry, personal papers and other valuables at home. If you have brought them with you, please send them home with a family member or a friend. For safety reasons, do not bring TVs, radios, hairdryers, or other electric devices. The hospital is not responsible for lost or stolen items, such as laptops, iPods or cell phones.

Medeor 24×7 Hospital cannot guarantee the safety of your belongings. We encourage you to leave your valuables at where possible. If you have valuables with you please bring this to the attention of your nurse.

Do you have Clinical dietarians?

The hospital's team of registered dietitians works closely with your doctors, nurses and other members of the health care team to provide nutritional care and education. Through a vast selective menu, the registered dietitians will work with you to accommodate your specific needs.

What is the schedule of serving meals?

Meals are delivered according to the following timetable:

Breakfast: 7:00 am To 8:00 am
Lunch: 12:00 noon To 2:00 pm
Dinner: 7:00 pm To 9:00 pm

Do you have internet access in the hospital?

Wireless Internet access is available in many areas of the hospital.

I have heard that you are participating in the patient's health care plan?

Discuss your treatment plan with your doctor and nurse. Make sure that you understand and agree with that plan.

Be informed about your treatments. Ask what your treatments are for and when they will be given. Question anything that seems different or that you do not understand.

If you are having surgery, discuss the details of the procedure with your doctor and be sure that you understand what to expect.

If you are experiencing pain, inform your nurse or doctor. Most pain can be controlled.  You and your health care team can work together to manage your pain.

You will receive a lot of information all at once, and that can be confusing. You may want to take notes or ask a family member or friend to listen with you when a diagnosis, treatment plan, test results or discharge plans are explained.

If equipment is used for your care, know what it does and how it should sound.

If possible, designate one family member to interact with your health care team.  This person can then pass along information to other family and friends.

What are the procedures of the patient discharge?

You are going to be provided by discharge information, including:

  • instructions about continued care
  • any follow-up visits you may need
  • directions about medicines you need that are new, those that you should resume taking, and those that you should stop taking.

Make sure you are given a phone number to call if you have questions.

Discharge time is usually noon, but it may vary by unit. Please be prepared to leave your room and arrange to be picked up as soon as the discharge process is completed.

Do you have valet Parking service?

Yes, we do and accordingly Patients and visitors may also take advantage of valet parking.

Smoking is allowed inside the hospital?

To protect the health of our patients, visitors and staff, smoking is prohibited in all areas of the hospital.

What are the policies of patient visits and the hospital visiting hours?

Visitors are an important part of the healing process, and we encourage family and friends to visit. Visiting hours may differ from unit to unit. Please check with the nurse about specific hours for your nursing unit.

When possible, choose a spokesperson to relay information to family members and friends. Visitors should respect patients’ privacy by stepping out of the room when care is being given.

Visitors should not visit any patient if they have a cold, respiratory symptoms or other contagious illness.

Children under the age of 12 may not be permitted to visit to particular areas.

Two visitors per patient may visit at one time, depending on individual unit accommodations. You may restrict your visitors if you choose. Visitor restriction lists are maintained by security.

Exceptions to the visitor policy will be made at the discretion of the health care team and based on the specific needs and condition of the patient.

In general, visiting hours at Medeor 24×7 Hospital are:

8 AM – 10 AM, 4 PM – 10 PM

Exceptions to the above visiting hours may be made when agreed to by the nursing and medical staff and only in certain situations.